Privacy Policy

Scope

This policy applies to information collected through the VenueOps website and related service delivery systems. We operate this policy to align with Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

What we collect

• Identity and contact details you provide (for example: name, email, phone, business name).
• Enquiry context (for example: tools used, timing, budget, scope notes, message details).
• Operational metadata needed for fraud prevention and service reliability.

How we collect it

We collect information directly from you when you submit forms, contact us, or otherwise communicate with us.

Why we collect it

We use this information to respond to enquiries, prepare setup recommendations, deliver agreed work, administer customer relationships, and protect systems from abuse.

Disclosure and overseas processing

We disclose information to trusted service providers that help us operate (including hosting, CRM, and transactional communications providers). Some providers may process data outside Australia.

Direct marketing and communications

We use contact details to reply to enquiries and service messages. If we send marketing messages, we provide an unsubscribe option and honour opt-out requests.

Data security

We use technical and organisational safeguards to protect personal information from loss, misuse, and unauthorised access.

Retention

We retain personal information only as long as reasonably required for service delivery, legal obligations, and legitimate business operations.

Access and correction

You can request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing requests.

Complaints

If you have a privacy complaint, contact us first so we can investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact

Privacy requests: ryan@venueops.com.au | 0452057005